FAQ

Frequently Asked Questions:

Payment:

How are payments secured?

We work with PayPal and Stripe, which are the two most efficient payment processing systems on the market.

In addition, our online store uses an SSL data encryption system that allows for maximum security of payment information.

What payment methods are accepted?

We accept the most common payment methods: American Express, Visa, Mastercard, Apple Pay and PayPal.

If the payment method you wish to use is not listed here, please send us an email at support@sheass.com.

Delivery:

Which countries do we deliver our products to?

We are able to deliver worldwide.

Depending on the country you are in, additional shipping costs may be added at checkout.

What are the delivery times?

Your order is processed and shipped within 24/48 hours, the delivery time is then 8 to 12 business days and may vary depending on your location.

How can you track your order?

It's very simple, once your order has been shipped, you can ask us by email for your tracking number.

You just have to enter this tracking number in the tab "Order Tracking" to follow your package in real time.

Bidet:

How is it cleaner?

If you got poop on you, let's say on your arm for example, would you wipe it off with a dry paper? No silly! You'd wash it off, so why would you treat your butt any different?

Does it require electricity?

No, not at all so it's even more
environmentally friendly and accessible to everyone.

Aren't wet wipes just as good as a bidet?

Not at all! Yes, in today's climate wipes of all kinds are easy to use and exceedingly accessible. But what the manufacturers of the wipes don't want you to know is that chronic use leads to severe skin breakdown with increased sensitivity, irritation, cracking and cracking which can also lead to the appearance of anal warts... Wipes also have an incredibly detrimental effect on the environment and on plumbing systems, giving you yet another reason to use a Sheass bidet.

Where does the water come from? Isn't it dirty toilet water?

No, it's not toilet water! Sheass gets its water straight from your water source (the same water you brush your teeth with).

Refunds & Returns:

How does our refund & return policy works?

We guarantee the best quality on our products, however, it sometimes happens that for one reason or another you wish to proceed to a refund or an exchange.

Your satisfaction being our priority, if you have a problem with your order, please contact us at the following address: contact@sheass.com and specify it in the subject of the email.

We will answer you within 48 hours and agree together on what is best for you.

Our return policy is valid for up to 45 days after you receive your order.

Even if you have exceeded this deadline you can still send us an email and we will do our best to respond to your request.

What if I don't like the Sheass bidet after trying it?

No problem, you can return it to us.

We have a 45-day return policy, which leaves plenty of room to try and adopt it. Once you've used it, you'll never want to go back to regular toilet paper.